Privacy Policy

We appreciate and respect how important privacy is and so we are committed to protecting both our customers and site visitor’s information.

Please read our policy, set out below, to find out how we might use your information This includes the following information 

How we use your information

Sharing information

Marketing newsletters

Keeping your information

Your rights

Cookies

How to contact us

 

How we use your information

You are required to give us some information such as your name and address, for us to fulfill your orders but all payments are encrypted by our payment service provider for your safety. You don’t not have to give us any other information, but it helps us to provide a better service if you do. Your Name and Contact information

• We need your name address to fulfil your order and your contact details in case we need to advise you of any delay or problems with your order.

• This information allows us to keep you updated on your order.

• We may use this information to send you newsletters from which you can unsubscribe.

• It is also essential that we have this information to protect both ourselves and our customers from fraud

Your payment information

This means your card’s security/CVV code. We never keep copies of customer’s payment details

• We require this information to take payments and give refunds. It is also necessary for fraud prevention and detection.

• Your payments are made via our payment service providers PayPal and  SHOPIFY and all online payment details are encrypted.

• While we keep a record of your purchases, we do not keep any card or bank details.

Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information.

• However, we may have to share information with governmental agencies or other companies who are assisting us in the prevention or investigation of unauthorized transactions or a fraud that has already taken place.

• The information is not provided to these companies for marketing purposes.

Marketing & Newsletters

We will only send you marketing newsletters, by email or post, if you have opted to allow us to do so. This allows us to send you emails about our products, new launches, special offers and events You can opt-in or opt-out of receiving newsletters at any time By

• clicking the ‘unsubscribe’ link in any email

• By emailing info@thedragonflygarden.co.uk with the subject line ‘unsubscribe’.

Keeping your information

By Law it is necessary for us to keep all invoicing for 7 years for HMRC. This includes your name address and details of your purchase. It does not include any payment details.

Your Rights

Regarding your personal information, you have…

• The right to be informed how your personal information is being used (like this privacy policy)

• The right to access the personal information we hold about you

• The right to correct any inaccurate personal information we have of you

• The right to stop receiving any direct marketing newsletters.

• The right to request that we delete your information, stop processing or collecting it.

• The right to complain to your data protection regulator – in the UK, the Information Commissioner’s Office

Cookie/Tracking Technology

Our website may use cookie and tracking technology depending on the features offered.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees who have agreed to keep information secure and confidential, have any access to this information.

All emails and newsletters from this site allow you to opt out of further mailings.

Contact Information

If you have any questions or concerns about how we protect your privacy, please drop us a line at info@thedragonflygarden.co.uk or call: +44 (0)1434632713

We reserve the right to make changes to this policy.